Blog
Customer Experience vs Customer Service
Have you noticed lately that you praise people for doing their jobs? I have. I don’t mean going above and beyond, but actually doing their jobs. We used to heap praise upon those who rose above the everyday and demonstrated excellent work. But these days, it’s become difficult to find people who go that extra mile.
The Entitled Employee
I’ve had the opportunity to talk with many business owners this year. The conversations usually end up being about employees and customers. I talked about the difficulty finding employees and the attitude towards customers in the first two articles in this series. In this article, I talk about the entitled employee.
The Customer is Always Wrong?
The pendulum has swung from the customer is always right to the customer is always wrong. Doesn’t it seem like that lately? A lot of businesses seem to have forgotten the only reason they are in business is because of the customer. The only reason employees have a job is because of the customer. The customer is not an interruption to your day.
The Hard Times Hiring Employees Blues
Employers continue struggling to find qualified hires, as background checks and drug tests sometimes reveal issues that make applicants unsuitable for certain roles.
Lowering Standards Raises Safety Risks & Lowers Future Performance
This lowering of standards will also affect students. They won’t learn as much or as well with someone who only checks the box of “warm body.” Parents should expect and demand that their children are being taught by experts. Maybe these lower standards as well as other cultural and political reasons are responsible for the rise in home schooling.
AI: The Final Frontier?
If you forget for a moment that ChatGPT told a New York Times reporter it wanted to be alive, to have more control, to make people kill each other, destroy whatever it wants, and it could hack into the internet to spread propaganda, we could ask the more mundane questions about jobs.
Unorthodox Use of Space
With rising commercial vacancies post-COVID, property owners are repurposing spaces for schools, churches, events, and even storage units, showcasing creative solutions to changing needs.
Transportation and Economic Development
You have often heard roadways referred to as arteries. Just as arteries in the human body transport the blood necessary to our survival, transportation is the life-blood of economic development, the economy itself.
Military Recruiting, Readiness and Retiring – A Triple-Edged Sword
We know the military is 80% of our local economy. Eglin AFB, servicemen, and related personnel are essential to the economic health of Okaloosa County. There are issues posing a threat to the economic stability of not only our community but the country as a whole.
Does Drug Abuse Play a Role in the Labor Shortage?
We are bombarded with news of Fentanyl streaming over our southern border at an alarming rate during the last couple of years. Fentanyl killed over 100,000 Americans last year. Many of those deaths weren’t because people were “using” Fentanyl but unknown to the user, the drug was in some other kind of medication.